Help section

We are committed to protecting the privacy of our customers!

We have written this privacy policy to inform you of the information collection and use policies of the Auto Paint Pro web site, such as the specific information that we may collect from you, how we use this information, and what options you have in sharing this information with us when you visit our site. Protecting your privacy is an important part of the Auto Paint Pro commitment to providing you with a high quality shopping experience.

Security:

This website takes every precaution to protect our customers' information. When customers submit sensitive information via the website, their information is protected both online and off-line.

When our registration/order process asks customers to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon or key icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer indicate that you are on a secure site.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer-information off-line. All of our customers' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

You probably already transmit your credit card number electronically on a frequent basis. When you swipe your credit card at the local store, your card information is encrypted and transmitted over a phone network. Using your card on a secure online Web site is very similar - your information is encrypted and then transmitted over a high-speed network line.

If you have any questions about the security at our website, you can send an email to
paint@autopaint18.com.

What information do we collect, and How do we use it?

Auto Paint Pro is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Auto Paint Pro collects information from our customers at several different points on our website.

Orders:

We request information from the customer during the ordering process. A customer must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.

Log Files:

We use IP addresses to analyze trends, administer the site, track customer's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Links:

This web site may contain links to other sites. Please be aware that we, at Auto Paint Pro are not responsible for the privacy practices of such other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletters:

If a customer wishes to subscribe to a newsletter offered from our site, we may ask for contact information such as name and email address.

Special Offers:

We may opt to send new customers a welcoming email and to verify password and username. Established customers may occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our customers we present the option to not receive these types of communications.

Correcting/Updating Personal Information:

If a customer's personally identifiable information changes (such as their zip code), or if a customer no longer desires our service, we will endeavor to provide a way to correct, update or remove that customer's personal data provided to us - such as an account login. This can also be done by emailing paint@autopaint18.com

Notification of Changes:

If we decide to change our privacy policy, we will post those changes on our site so that our customers are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. Customers will have a choice as to whether or not we use their information in this different manner.